Privacy Policy

Last Updated: [December 2025]

Lincolnshire Plant Supports Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use and safeguard your information when you interact with us or place an order.

1. Information We Collect

We may collect the following information:

  • Name

  • Billing and delivery address

  • Email address

  • Phone number

  • Payment information (processed securely; we do not see or store full card details)

  • Order details and purchase history

  • Information you provide when contacting us

2. How We Use Your Information

2.1 Processing Your Order

We use your information to:

  • Process and fulfil your orders

  • Take payment and provide receipts

  • Deliver goods to your chosen address

2.2 Customer Service

We may contact you regarding:

  • Updates to your order

  • Delivery issues

  • Requests for additional information needed to complete your order

3. Marketing Communications

We will only send marketing emails to customers who have actively signed up to receive them.

Marketing messages may include:

  • Product news

  • Special offers

  • Updates from Lincolnshire Plant Supports Ltd

You may unsubscribe at any time using the link in our emails or by contacting us directly.
Unsubscribing does not affect essential order-related communications.

4. Trustpilot Reviews

To help gather genuine feedback, we may share your email address and basic order details with Trustpilot.

This allows Trustpilot to invite you to leave a review of your experience with us.
By placing an order, you acknowledge that your details may be used for this purpose.

Trustpilot processes your data according to their own privacy policy.

5. Legal Bases for Processing

We process your data under the following legal bases:

  • Contractual necessity – to process and deliver orders

  • Consent – for marketing communications

  • Legitimate interest – to collect reviews and improve our services

  • Legal obligation – where required for financial or regulatory purposes

6. Data Security & Retention

We store your information securely and take appropriate measures to protect it.
Your information is retained only for as long as needed to fulfil the purposes described in this policy or to meet legal requirements.

7. Sharing Your Information

We only share your information with trusted service providers, such as:

  • Payment processors

  • Delivery companies

  • Website and IT service providers

  • Trustpilot (for review collection)

These partners must keep your data secure and use it only for the intended purpose.

8. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Request corrections

  • Request deletion (where legally permissible)

  • Restrict or object to certain processing

  • Withdraw consent for marketing at any time

To exercise any of these rights, contact us using the details below.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact:

Lincolnshire Plant Supports Ltd
Email: info@LincolnshirePlantSupports.co.uk